Contact Us | Brightspot Support

Contact Us

Whether you have questions about your phone or you just want to know more about brightspot, we offer many ways to get in touch.

Refill your account

You can add money to your account online, via your mobile phone, or through the automated phone system. For more information on refill options, click here. To redeem a refill card, click here.

Dial us for information about your account

Just dial one of the following short codes and press Send and we'll give you the info you need. It’s fast, easy, and free!


#BAL# (#225#)

Account balance and renewal status

#MIN# (#646#)

Minutes used this cycle

#MSG# (#674#)

Messages used this cycle

#WEB# (#932#)

Web data used this cycle


Get answers online

Find answers to many common questions and service needs in our online support. If you don't see the topic you need, try the search bar in the site header to search additional topics.

Still need more help? Give us a call.

Get in touch, free of charge. If you have questions about an online order or about brightspot plans and services, you can reach Customer Service by dialing 611 from your mobile phone or (888) 984-7127 from any phone toll-free. We're open five days a week from 9:00 a.m. to 6:00 p.m. PT Monday to Friday and are closed Saturday and Sunday. Automated account help is available 24 hours a day, 7 days a week.